When you die, leave a forwarding address!
Be sure to cancel your credit cards before you die. This is so priceless, and so easy to see happening, customer service being what it is today.
“A lady died this past January, and her credit card company billed her for February & March for their annual service charges on her credit card, & added late fees and interest on the monthly charge. The balance had been $0.00, but now it was somewhere around $60.00.
A family member placed a call to the credit card company and here’s the exchange:
Family Member: ‘I am calling to tell you she died in January.’
Company: ‘The account was never closed and the late fees & charges still apply.’
Family Member: ‘Maybe, you should turn it over to collections.’
Company: ‘Since it is 2 months past due, it already has been.’
Family Member: So, what will they do when they find out she is dead?’
Company: ‘Either report her account to frauds division or report her to the credit bureau, maybe both!’
Family Member: ‘Do you think God will be mad at her?’
Company: ‘Excuse me?’
Family Member: ‘Did you just get what I was telling you — the part about her being dead?’
Company: ‘Sir, you’ll have to speak to my supervisor.’
(Supervisor gets on the phone):
Family Member: ‘I’m calling to tell you she died in January.’
Supervisor: This account was never closed, so the late fees and charges still apply.’ (This must be a phrase taught by the bank!)
Family Member: ‘Do you mean you want to collect from her estate?’
Supervisor: (stammering) ‘Are you her lawyer?’
Family Member: ‘No, I’m her great nephew.’
Supervisor: ‘Could you fax us a certificate of death?’
Family Member: ‘Sure.’ (fax number is given)
After they get the fax:
Supervisor: ‘Our system just isn’t set up for death. I don’t know what more I can do to help.’
Family Member: ‘Well, if you figure it out, great! If not, you could just keep billing her. I really don’t think she will care.’
Supervisor: ‘Well, the late fees & charges do still apply.’ (What is wrong with these people?!?)
Family Member: ‘Would you like her new billing address?’
Supervisor: ‘Yes, that will help.’
Family Member: ‘ Odessa Memorial Cemetery , Highway 129, Plot Number 69.’
Supervisor: ‘Sir, that’s a cemetery!’
Family Member: ‘What do you do with dead people on your planet?'
It's like Laurel and Hardy, I'm tellin' ya!
6 comments:
Lordy-McGordy! Sometimes I despair for the human race :-P
Obviously it is all about customer service!!!
This is too much.
WOW.
LOL ~ If the Family Member actually got a Customer Service Rep that spoke English he was doing better than we have lately! ;o)
I know you asked ages ago, but I'm going to try to get the chocolate chip cheesecake recipe up soon.
As a former banker, I can attest to the fact that there are in fact scripts that must be followed when talking with customers. That being said, this is absurd. Funny, but absurd.
This is priceless!
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